Please read the delivery information page.


Please read the stock availability page.


Please read the payments information page.


Please read the returns information page.


While we go to extreme lengths to process every order as efficiently as possible there may be times and situations that we may not be able to fulfill an order.  In this event, you will be notified and where appropriate, a return processed.


The pictures used on Custom Candles are meant to portray the actual product you will receive, however there is a possibility that the item you receive may differ slightly in shape, finish or colour, and should not be considered a defect.

Most of our pictures include additional props and items to showcase our product.  Unless specified otherwise, these props are not included in the sale of the product.  Such props can include stones, candle holders, flowers, rings etc.


We have provided as much information as we believe may be needed to provide a clearer description of the product mentioned.  While this information is provided in good faith, due to ongoing product changes descriptions may not always be updated accordingly.


Candles must be used responsibly and in a manner that is safe.  Failure to do so can lead to fires, and resultant damage to personal property and life.  Custom Candles is not responsible for the safe use of any candles or flammable products purchased from us, as these items are used outside of our control.

Please remember the following safety guidelines:

•Never place candles close to curtains, furniture and other such flammable materials.
•Never place candles where pets, children, or disabled people may be able to accidentally knock it over.
•Never place candles on an unstable surface.
•Never use a candle without an appropriate non-flammable base or candle holder.
•Never leave a candle unattended.


All content included on this website, such as text, graphics, logos, button icons, images, audio clips, databases and software, is the property of Custom Candles or its content suppliers and protected by South African and international copyright laws. Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on this web site is the exclusive property of Custom Candles and protected by South African and international copyright laws. Without derogating from the above, we authorize you to view, copy, download to a local drive, print and distribute the content of this web site, or parts thereof, provided that:  Such content is used for information purposes only;  Such content is used for non-commercial purposes. You are expressly prohibited from incorporating any of the material from this web site in any other work, publication or web site of your own or belonging to another.  Any reproduction of material from this web site or portion thereof must include this notice in its entirety.


The information, content, services, products and materials published on this web site, including without limitation, text, graphics and links are provided on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this web site or the accuracy, correctness or completeness of the information, contents, materials, or products included on this site.  Whilst we have taken reasonable measures to ensure the integrity of this web site and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this web site are free of viruses, Trojans, bombs, time-locks or any other data or code which has the ability to corrupt or affect the operation of your system.


Any product purchased from Custom Candles is used at the your own risk. The Consumer or User of the product indemnifies Custom Candles (including its shareholders, owners and employees) against any loss, injury or damages which may be sustained as a result of using the products purchased.  In no event shall we or our suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this web site. Such limitation shall also apply with respect to damages resulting from the inability to use this web site, the operational failure of this web site, or for any information, data, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, delict, strict liability or otherwise, even if we and/or any of its suppliers has been advised of the possibility of damages.


In visiting this website, cookies are used to store information about your session so that we can enhance your browsing experience.  You will also be required to enter personal information onto our website when you register a profile or place an order.  This information is used by us to process your order, and may on occasion be used to improve our products and services.  We will not however, sell, lease or distribute this information to any other parties without your permission or if ordered by law.


If you register a profile on our website, or place an order with us, we will send you emails,  sms or similar communication relating to transactions and actions you have processed.  Examples of such communication include a welcome email, confirmation of order, changes to order, order status updates, etc.  These communications should not be considered spam, and marking them as spam can mean you will miss out on important communication regarding an order or important profile updates.  We assume that the information you have provided on our website during transacting is your information, and that we may use it to inform you accordingly.  We will not however, make use of your personal information to send you marketing material without your permission.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by these terms. You should exercise caution and look at the privacy statement applicable to the website in question.


These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws